Reports

Salesperson Performance

Individual salesperson revenue, targets, and conversion rates

Salesperson Commission

Commission earned per salesperson for the period

Staff Attendance Status

Current attendance and leave status for all staff

Technician Workload

Active service jobs and workload distribution by technician

Delivery Performance

On-time delivery rate and performance metrics by driver

Driver Delivery Log

Detailed delivery log entries for each driver

Store Headcount

Current staff headcount and roster per store

Warranty Expiry

Products with warranties expiring within the selected period

Active Warranty

All products currently under active warranty coverage

Warranty Claim History

Historical warranty claims with outcomes and costs

Service Job Status

Status tracker for all open and recent service jobs

Service Revenue

Revenue generated from service and repair jobs

Common Issues

Most frequently reported service issues and root causes

Avg Repair Turnaround

Average time from job intake to completion by type

RMA Summary

Return merchandise authorizations summary by status

Return Reason Analysis

Customer return reasons ranked by frequency and value

Defect Rate by Product

Product defect and failure rates from service data

Defect Rate by Supplier

Quality defect rates tracked back to supplier source

Loyalty Summary

Overview of loyalty program members, points, and tiers

Points Earning

Points earned by customers across all transactions

Points Redemption

Points redeemed by customers and redemption patterns

Tier Distribution

Distribution of loyalty members across tier levels

Loyalty ROI

Return on investment analysis for the loyalty program

Points Expiry Forecast

Forecast of points expiring in upcoming periods

Referral Tracking

Customer referral activity and conversion metrics